Alabama Power

Trying to get out if a plan that isnt worth a - please contact me do I can resolve this Plan is making me pay more than I am using

Our bill jumped $200 its been very calm weather just the 2 of us living here!! We think our meter needs to be checked!!

Standing in line for 30 minutes to an hour to be waited on is ridiculous. For a long time, there was only one person work to accommodate customers trying to pay their bill. Please get it together APCO

I'm behind $53, and I was notified my power would be cut off today. I paid $100 yesterday, hoping it's enough to keep me connected.

I'm a disabled veteran living off Social Security, which is $1,453 a month. I've been fighting the VA for over three years to get disability. I have been hit with bills that I can barely pay, even on a good month. I'm selling my possessions as quickly as I can.

Could you please help me?

My SS check comes on the 14th. Sincerely, Allen Clark

POWER OUTAGE..I HAVE A SPECIAL NEEDS DAUGHTER WITH SEVEAR DISABILITIES AND I NEED MY LIGHTS BACK ON BECAUSE I CANT SEE IN THE DARK CARING FOR MY DISABLED DAUGHTER

Every time it rains - if there's the slightest wind with it, the power's out. Again.

This is what having a monopoly on utilities is like. But they'll sure charge the *** out of that pocket when it's running.

Power went out at 6:30 PM. It stopped raining right after the power went out on June 15, 2024.

Online, it stated that the power would be on by 9 PM. It is now June 16th and my power has been out for over 10 hours. No one from the city nor Alabama Power has bothered to remove the tree off of the power line on the next block. Customer service has nasty attitudes and for what?

They have power.

It is now 4:54 AM and they still have not been out to remove the tree or fix the problem. Who is going to replace my food?

I got a 753-dollar light bill for one month, not even 30 days - complete BS. Then, the following month, it's almost 600, and I get a disconnect notice.

When I call them on the phone, they act stuck up and don't care, like they need a good slap in the face. So, I pay $850 of it. But she says I need to pay 883, or the lights will be cut off the next day.

So, I come up with an extra 200 and only owe 190, but then they're so consumed with phone calls they can't even answer the call. So, I have to spend an hour trying to get a hold of someone – absolutely inexcusable.

Report was received person on phone was polite and friendly said report was to be submitted and could expect action in a few days.

Was fine. Changed info quickly.

Great customer service.

Very lovely reoresentative. Recommend this utility service.

Get a $758 light bill for 1 month which is completely absurd for a little teeny single wide complete robbery then the following month is 500 that puts my bill at 1200 so I pay $850 of it the lady tells me I have to pay 883 or they're cutting the lights off the next day stuck up *** they all are so I pay the 883 I pay actually $150 extra where I only owe 190 then they get overwhelmed with calls and won't even answer the phone spent 1 hour trying to get a hold of somebody so they wouldn't cut my lights off the next day *** I hate them zero stars

The company responded in a timely manner. My issue was resolved to my satisfaction,I was satisfied at the outcome .THANKS SO MUCH!!

A storm came through earlier recived a text saying APCOUT: Field personnel are on site evaluating the outage in your area. How are field personal on site in the middle of a storm an how do they know it will be back on at 1030 when it says undetermened?

Then it says 1100 online?? Then it says undetermend wow i keep seeing power trucks driving by with there spot lights and they dont even know were its out at!!

But ok yaa there on site.. why text customers that *** we know the powers out an no there not on site...

Never in the history of my life being an adult have ever seen this kind of bills. The highest bill I have ever seen. I am here to take care of my mother and now I'mTuej finding out how an elderly person gets the shaft!