Alabama Power
Alabama Power Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alabama Power has 2.2 star rating based on 61 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Alabama Power to a friend or colleague.
- Rating Distribution
Pros: Works most of the time, Can provide you power, Good service.
Cons: No personal phone service, Bulls t tv ads, Everything they do they are sorry.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alabama Power has 2.2 star rating based on 61 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Alabama Power to a friend or colleague.
- Rating Distribution
Pros: Works most of the time, Can provide you power, Good service.
Cons: No personal phone service, Bulls t tv ads, Everything they do they are sorry.Recent recommendations regarding this business are as follows: "NOT SO GOOD", "Recommendations for custoners? HOW?", "Great customer service.", "Relocate", "Run away as fast as you can they need to be put under and out of business the way they treat people is horrible".
Most users ask Alabama Power for the discount as a solution to their issues.
Consumers are not pleased with Billing Practices and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I CANT USE THE MICROWAVE OR MY MICROWAVE OVEN TO COOK BECAUSE OF MY POWER OUTAGE
POWER OUTAGE..I HAVE A SPECIAL NEEDS DAUGHTER WITH SEVEAR DISABILITIES AND I NEED MY LIGHTS BACK ON BECAUSE I CANT SEE IN THE DARK CARING FOR MY DISABLED DAUGHTER
Preferred solution: Price reduction
User's recommendation: NOT SO GOOD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
We need a electrical power competitor
Every time it rains - if there's the slightest wind with it, the power's out. Again.
This is what having a monopoly on utilities is like. But they'll sure charge the *** out of that pocket when it's running.
User's recommendation: Recommendations for custoners?? HOW??
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Verified Reviewer |
Birmingham, Alabama
Power still out
Power went out at 6:30 PM. It stopped raining right after the power went out on June 15, 2024.
Online, it stated that the power would be on by 9 PM. It is now June 16th and my power has been out for over 10 hours. No one from the city nor Alabama Power has bothered to remove the tree off of the power line on the next block. Customer service has nasty attitudes and for what?
They have power.
It is now 4:54 AM and they still have not been out to remove the tree or fix the problem. Who is going to replace my food?
- Poor service
Preferred solution: Food replaced
User's recommendation: Relocate
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashford, Alabama
Utterly disgusted one star is way too many
I got a 753-dollar light bill for one month, not even 30 days - complete BS. Then, the following month, it's almost 600, and I get a disconnect notice.
When I call them on the phone, they act stuck up and don't care, like they need a good slap in the face. So, I pay $850 of it. But she says I need to pay 883, or the lights will be cut off the next day.
So, I come up with an extra 200 and only owe 190, but then they're so consumed with phone calls they can't even answer the call. So, I have to spend an hour trying to get a hold of someone – absolutely inexcusable.
- Everything they do they are sorry
Preferred solution: All of the above
User's recommendation: Run away as fast as you can they need to be put under and out of business the way they treat people is horrible
Montgomery, Alabama
Dusk to dawn light is out
Report was received person on phone was polite and friendly said report was to be submitted and could expect action in a few days.
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Verified Reviewer |
Tuscaloosa, Alabama
Change my phone number in file
Was fine. Changed info quickly.
Great customer service.
Very lovely reoresentative. Recommend this utility service.
User's recommendation: Great customer service.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Leisenring, Pennsylvania
Utter disgust
Get a $758 light bill for 1 month which is completely absurd for a little teeny single wide complete robbery then the following month is 500 that puts my bill at 1200 so I pay $850 of it the lady tells me I have to pay 883 or they're cutting the lights off the next day stuck up *** they all are so I pay the 883 I pay actually $150 extra where I only owe 190 then they get overwhelmed with calls and won't even answer the phone spent 1 hour trying to get a hold of somebody so they wouldn't cut my lights off the next day *** I hate them zero stars
User's recommendation: Run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redmond, Washington
Resolved: Need power turned off to replace pole
The company responded in a timely manner. My issue was resolved to my satisfaction,I was satisfied at the outcome .THANKS SO MUCH!!
Leeds, Alabama
Power is out!! They count there chickens before there eggs hatch!!..lol
A storm came through earlier recived a text saying APCOUT: Field personnel are on site evaluating the outage in your area. How are field personal on site in the middle of a storm an how do they know it will be back on at 1030 when it says undetermened?
Then it says 1100 online?? Then it says undetermend wow i keep seeing power trucks driving by with there spot lights and they dont even know were its out at!!
But ok yaa there on site.. why text customers that *** we know the powers out an no there not on site...
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Verified Reviewer |
Jasper, Alabama
Problem with unmetered protective light
They don’t care about anything but money.
Ive tried calling but all I get is automated. When the line falls and a kid gets into it or it falls on my house then what am I supposed to do?
Birmingham, Alabama
Exorbitant charges. In February of this year the bill was close to 700 dollars very close within the months prior and following. The rate they charge you is absolutely damn ridiculous.
Never in the history of my life being an adult have ever seen this kind of bills. The highest bill I have ever seen. I am here to take care of my mother and now I'mTuej finding out how an elderly person gets the shaft!
User's recommendation: Turn off everything unless ya need to cook or freeze.
Montgomery, Alabama
They Suck!
We lose electricity nearly every time it *** rains! Alabama Power *** sucks. Somebody please sue them into bankruptcy, and put the money from the lawsuit towards building a power grid that's actually worth a ***
Billing
Web service sucked & pay by phone not working properly. Trying to bay bill.
Acct#40214-3****. Now its not wanting to send this message
Preferred solution: To pay bill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIBLE SERVICE
IF I COULD GIVE NO 1 STAR, I WOULD...HORRIBLE SERVICE AND CUSTOMER SERVICE REPS ARE RUDE AND NONCHALANT. THE POWER ALWAYS GOES OFF, IT TAKES HOURS TO GET IT BACK ON.
DID I MENTION HORRIBLE, INCOMPETENT CUSTOMER SERVICE REPRESENTATIVES? I HONESTLY NEED TO MOVE BACK TO GEORGIA BECAUSE THIS SERVICE IS TOO EXPENSIVE AND HORRIBLE.
- No pros
Preferred solution: Price reduction
User's recommendation: MOVE AWAY!
Resolved: Outside light no service
Company fixed the issue and I have been provided with apology. The light is back working
I called and spoke with a recording I was asked about why calling to report outside light on the pole that I pays for, everyone on my street their light on the pole was on, so I was told it was reported, a service Alabama Power truck was down here on Cillie Lane either February 28th or 29th. Light has not worked since the repairman was here.
Preferred solution: My outside light on the pole fixed, I live in the county and the road is mighty dark
Doylestown, Pennsylvania
Horrible customer service
I have called Alabama Power twice today to try to get my bill resolved. Each time, the wait time has been well over 45 minutes.
I work a full time job and can't stay on the line for 45 minutes waiting to speak to a representative. Completely unacceptable
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Preferred solution: Price reduction Look at you Keisha....Always trying to get comped for something.