Contact Alabama Power Customer Service
Alabama Power Phone Numbers and Emails
Toll-Free Number:
-
(800) 245-2244
Emergency/ Hotline:
-
(800) 888-2726Report a Power Outage
Business Customer Service:
-
(888) 430-5787
Media:
-
(205) 257-4155
Alabama Power Emails:
Alabama Power Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Alabama Power is 8002452244. 80% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Alabama Power may ask you for the following information to identify you as a customer: phone number, address or zip code or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Alabama Power is 8002452244. 80% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Alabama Power may ask you for the following information to identify you as a customer: phone number, address or zip code or first and last name.
People call Alabama Power mainly because of product/ service, request for information, payments and charges.
15% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Alabama Power is customerservice@alabamapower.com. 90% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
How to Contact Alabama Power Customer Service?
Most Popular Number:
| Total calls: 1 558 | Issues resolved: 70 | Last call: Jan 10, 2026 |
Contact Information
Alabama Power Website:
Alabama Power Help Center:
Corporate Office Address:
Other Info (opening hours):
Residential Customer Service Hours:
Monday - Friday: 7 am - 9 pm (CST)
Business Customer Service Hours:
Monday - Friday:7 am - 6 pm (CST)
Payment Address:
PO Box 242
Birmingham, AL 35292
How Good is Alabama Power's Customer Service?
Summary of Alabama Power Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Alabama Power?
Payments and Charges Question:
- “This month’s bill”
- “Bill”
- “Discount for charging EV”
Product/ Service Question:
- “Power outages”
- “Outage at 339 sycamore cemetery Rd,my brother is on oxygen and all he has is his portable with about 1.5 hours Left and no way to charge it up”
- “Ice maker not working”
Request for Information Question:
- “About my power bill being so high”
- “Get information about new service”
- “Question about my hill”
Staff Question:
- “Service on rental home”
- “Stop service”
- “Inquire about service”
Account Question:
- “Pay bill due to inability to access online account”
- “Balance”
- “I can't get in to my account trying to change the password.”
Return/ Replace Question:
- “Change plan”
- “Change my phone number in file”
- “Need power turned off to replace pole”
Website/ Application Question:
- “Power devices on outdoor condenser needs to be installed”
- “To have power for home site”
- “Need meter installed”
Shipping and Delivery Question:
- “Location of meter”
- “I haven't received a bill”
- “Lightning struck a power pole in our yard and we lost our TV! Neighbors have lost items as well!!”
Activation/ Cancellation Question:
- “Terminate power”
- “Cancel service”
- “I received a check in the mail and they cancelled a old check and before I cash this one I want to make sure it's the right one”
Cards Question:
- “To give new card number for auto draft”
Refund Question:
- “Refund check”
Other Question:
- “Business”
- “My power”
- “Promise to pay Dec 25 online”
Compare Alabama Power Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
