Contact Alabama Power Customer Service
Alabama Power Phone Numbers and Emails
Toll-Free Number:
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(800) 245-2244
Emergency/ Hotline:
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(800) 888-2726Report a Power Outage
Business Customer Service:
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(888) 430-5787
Media:
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(205) 257-4155
Alabama Power Emails:
How to Contact Alabama Power Customer Service?
Most Popular Number:
| Total calls: 1 517 | Issues resolved: 66 | Last call: Mar 22, 2025 |
Alabama Power Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Alabama Power Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Alabama Power is 8002452244. 80% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Alabama Power may ask you for the following information to identify you as a customer: phone number, address or zip code or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Alabama Power Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Alabama Power is 8002452244. 80% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Alabama Power may ask you for the following information to identify you as a customer: phone number, address or zip code or first and last name.
People call Alabama Power mainly because of product/ service, request for information, payments and charges.
15% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Alabama Power is customerservice@alabamapower.com. 89% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Alabama Power Website:
Alabama Power Help Center:
Corporate Office Address:
Other Info (opening hours):
Residential Customer Service Hours:
Monday - Friday: 7 am - 9 pm (CST)
Business Customer Service Hours:
Monday - Friday:7 am - 6 pm (CST)
Payment Address:
PO Box 242
Birmingham, AL 35292
How Good is Alabama Power's Customer Service?
Summary of Alabama Power Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Alabama Power?
Payments and Charges Question:
- “Make arrangements on my bill”
- “Pay bill”
- “Payment help”
Product/ Service Question:
- “POWER OUTAGE..I HAVE A SPECIAL NEEDS DAUGHTER WITH SEVEAR DISABILITIES AND I NEED MY LIGHTS BACK ON BECAUSE I CANT SEE IN THE DARK CARING FOR MY DISABLED DAUGHTER”
- “Power outage”
- “Outdoor light not working”
Request for Information Question:
- “Ask a question”
- “Check my bill”
- “How much my bill”
Staff Question:
- “Stop service”
- “Inquire about service”
- “Pole light is out . Needs service.”
Account Question:
- “Balance”
- “I can't get in to my account trying to change the password.”
- “Need my account number”
Return/ Replace Question:
- “Change my phone number in file”
- “Need power turned off to replace pole”
- “Ptp needs to change ,grant hasn't came through .have appt 10 to get help cancer patient copays have deleted funds change ptp to next week 12-15 of March please”
Website/ Application Question:
- “Power devices on outdoor condenser needs to be installed”
- “To have power for home site”
- “Need meter installed”
Shipping and Delivery Question:
- “I haven't received a bill”
- “Lightning struck a power pole in our yard and we lost our TV! Neighbors have lost items as well!!”
- “Wrong address entered”
Activation/ Cancellation Question:
- “Terminate power”
- “Cancel service”
- “I received a check in the mail and they cancelled a old check and before I cash this one I want to make sure it's the right one”
Cards Question:
- “To give new card number for auto draft”
Refund Question:
- “Refund check”
Other Question:
- “Lines down. Power sparking”
- “Power is off”
- “Lights out”
Compare Alabama Power Customer Service To
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